Leaflow Service Terms of Service

Effective Date: October 4, 2025

Important Notice:

These "Leaflow Service Terms of Service" (hereinafter referred to as "this Agreement") constitute a legally binding agreement between you (the "User") and Zhongshan Lifei Technology Co., Ltd. (hereinafter referred to as "Lifei Technology", "we" or "the Company") regarding the use of Leaflow services (hereinafter referred to as "the Service") and related matters. Please carefully read and fully understand all terms of this Agreement, especially those in bold or underlined that exempt or limit our liability, restrict your rights, and clauses regarding dispute resolution and applicable law. If you do not agree to any content of this Agreement, please do not register or use the Service. Your registration, login, use and other actions shall be deemed as having read, understood and agreed to be bound by all contents of this Agreement.

Service Content

Lifei Technology provides you with internet-based information technology services through the Leaflow platform, mainly including but not limited to: computing resources (such as container instances), storage resources (such as object storage, block storage), network transmission resources, container orchestration and management services, and related platform functions.

We will make our best efforts to provide you with relevant technical support and customer service to help you use the Service more effectively.

You understand and agree that Lifei Technology has the right to independently decide to change, interrupt, terminate or suspend all or part of the functions of the Service at any time based on business development, technology upgrades, legal and regulatory requirements or maintaining platform stability and security, without prior notice to you or assuming any responsibility (except as otherwise expressly provided by law).

User Registration and Account Management

You need to register a Leaflow account before using the Service. You promise and guarantee that all information provided during registration and use (including but not limited to name, contact information, enterprise information, etc.) is true, accurate, complete and legally valid, and you will update and maintain it in a timely manner.

You should properly keep your account name, password and any authentication information (if applicable), and bear full legal responsibility for all operations and behaviors using the account. If you discover any unauthorized use of your account or other security vulnerabilities, you should immediately notify Lifei Technology.

Lifei Technology has the right to review your account usage based on platform security, compliance auditing or user behavior management needs. If your account is found to have abnormal activities (such as suspected fraud, resource abuse, violation of laws and regulations or this Agreement, etc.), Lifei Technology has the right to take measures including but not limited to suspending services, restricting functions, and terminating services without prior notice to you.

Usage Rules

You promise to comply with the laws and regulations of the People's Republic of China and the provisions of this Agreement, and use the Service legally and compliantly. You shall not use the Service to engage in any illegal activities or behaviors that infringe upon the legitimate rights and interests of others, including but not limited to:

(a) Endangering national security, leaking state secrets, subverting state power, undermining national unity; (b) Engaging in any illegal or criminal activities; (c) Infringing upon others' intellectual property rights (such as software copyrights, patent rights, trademark rights), trade secrets or privacy rights; (d) Spreading obscene, pornographic, gambling, violent, terrorist or criminal-inciting information; (e) Spreading false, harassing, insulting, defamatory, intimidating or any other illegal information; (f) Interfering with or disrupting the normal operation of the Service or any servers or networks connected to the Service.

You shall not maliciously register accounts or abuse service resources through any automated programs, scripts, robots or any form of non-human means, including but not limited to for profit, speculation, resource abuse, cash-out and other purposes.

You shall not use the Service to spread software containing destructive code such as viruses and trojans.

You shall bear full responsibility for all data and behaviors uploaded, stored and processed during the use of the Service. Lifei Technology does not assume any warranty or responsibility for your content.

You promise and guarantee that you shall not use any resources of the Service (including but not limited to computing nodes, network resources, IP addresses, etc.) to engage in the following behaviors:

(a) Building, running or participating in any form of network penetration tools (such as VPN, proxy, circumvention software, etc.) to evade national network supervision or access illegal overseas information;

(b) Providing third parties with network penetration, traffic forwarding and other services for the purpose of evading network supervision, accessing illegal content, or other purposes that violate Chinese laws and regulations;

(c) Creating, distributing, and spreading network penetration tools or tutorials specifically designed for evading network supervision or accessing illegal content.

If you violate this clause, Lifei Technology has the right to immediately terminate the service and pursue legal responsibility.

Network Resource Usage Guidelines

Bandwidth Usage Policy

While we provide unlimited traffic services, to ensure fair usage for all users and network stability, we have established the following guidelines for bandwidth usage:

(a) Bandwidth Limits: The bandwidth limit for each instance is determined by the service plan you choose, with specific bandwidth specifications clearly indicated on the product page. Under normal usage conditions, you can fully utilize the allocated bandwidth resources;

(b) Fair Usage Principle: You should use network resources reasonably and must not occupy excessive bandwidth for extended periods that affects other users' normal usage. We reserve the right to temporarily limit abnormal high traffic during network congestion;

(c) Short-term Burst Traffic: We understand that businesses may have short-term (30 minutes to 1 hour) high traffic demands. For such reasonable burst traffic, we will do our best to guarantee it, but may make appropriate adjustments based on network conditions.

P2P Application Usage Guidelines

To ensure network security, regulatory compliance, and fair resource usage, we explicitly prohibit the following activities:

(a) P2P Application Prohibition: It is strictly prohibited to install, run, or use any form of P2P download applications on our servers, including but not limited to:

• BitTorrent (BT) clients (such as qBittorrent, Transmission, Deluge, etc.);
• Private Tracker (PT) download tools;
• Other P2P protocol-based file sharing applications;
• Any form of torrent download software;

(b) Technical Detection: We will monitor and detect P2P traffic through technical means, and will immediately take restrictive measures once such activities are discovered;

(c) Violation Handling: If P2P application usage is detected, we will:

• Immediately suspend related services;
• Require users to stop and uninstall related software;
• For repeat violators, we reserve the right to terminate services;

(d) Alternative Solutions: If you have large file transfer needs, we recommend using:

• Official cloud storage services (such as Alibaba Cloud OSS, Tencent Cloud COS, etc.);
• HTTP/HTTPS direct downloads;
• FTP/SFTP file transfer protocols;
• Other compliant file transfer methods.

Media Service Deployment Guidelines

Regarding the deployment and use of media servers such as Emby, Plex, Jellyfin:

(a) Content Compliance:

• All content stored and provided by your deployed media server must be content that you legally own or have obtained authorization for;
• It is strictly prohibited to store or distribute any pirated, infringing, or illegal audio and video content;
• You are fully legally responsible for all content in your media library;

(b) Access Control:

• It is recommended that you set appropriate access controls and user authentication for your media server;
• Media servers must not be used for commercial content distribution or providing services to unspecified public;
• It is recommended to limit sharing to personal, family, or small circle of friends for legal sharing;

(c) Resource Usage:

• Media transcoding and streaming may consume significant CPU and bandwidth resources. You should choose appropriate service configurations based on actual needs;
• During high concurrent access, please ensure it does not affect the normal operation of other services on the same instance;

(d) Data Backup: We strongly recommend that you regularly backup important media content and configuration files to prevent data loss.

Traffic Anomaly Handling

When the following situations are detected, we may take temporary restriction measures:

(a) Sustained abnormally high traffic that exceeds normal usage patterns (such as continuous full bandwidth usage for several hours); (b) Large numbers of abnormal network connections or suspected network attack behaviors; (c) Usage patterns that affect network infrastructure stability; (d) Behaviors that violate the above usage guidelines.

Temporary restriction measures may include but are not limited to:

• Bandwidth throttling (usually limited to 50%-80% of normal bandwidth);
• Connection number limitations;
• Traffic shaping for specific protocols or ports;
• Short-term service suspension in extreme cases.

We promise:

• Any restriction measures will be temporary, usually not exceeding 24 hours;
• We will promptly notify you of relevant restrictions and reasons via email or internal messages;
• You can contact customer service at any time to understand specific situations and apply for restriction removal;
• For reasonable business needs, we will actively assist you in finding appropriate solutions.

Fees and Payment

You agree to pay the fees incurred by the services and related resources you use according to the charging standards and billing rules published by Lifei Technology on the Leaflow platform. The specific fee standards shall be subject to platform display or separate written agreement between the parties.

Lifei Technology reserves the right to adjust service prices based on factors such as market changes, operating costs, and product strategies. Price adjustments will be announced on the Leaflow platform in advance or notified to you in other reasonable ways. If you continue to use the Service after the effective date specified in the announcement or notice, you shall be deemed to agree to the adjusted price standards.

You should pay all due fees in full and on time. If you fail to pay fees before the due date, Lifei Technology has the right to immediately suspend or terminate the provision of the Service to you, and reserves the right to pursue outstanding debts, demand compensation for losses caused thereby (including but not limited to collection fees, attorney fees) and take other legal measures.

Service Disclaimer and Liability Limitation

The Service is provided on an "as is" and "as available" basis. Lifei Technology makes every effort to provide stable and reliable services, but due to existing technical conditions, network environment and various uncontrollable factors, we cannot guarantee that the Service is free from any errors, interruptions, delays, defects or absolute security, nor can we guarantee that the Service fully meets your specific needs.

For service interruptions, delays, data loss or inability to use normally caused directly or indirectly by force majeure (such as earthquakes, floods, fires, wars, government actions, changes in laws and regulations, power outages, basic telecommunications service interruptions, hacker attacks, virus invasions and other events beyond Lifei Technology's reasonable control), Lifei Technology shall not be liable.

For any data loss, damage, leakage or service unavailability caused by your own reasons (including but not limited to operational errors, poor password management, failure to follow technical specifications, failure to back up data in time, self-configuration errors, etc.), Lifei Technology shall not be liable.

To the maximum extent permitted by applicable law, Lifei Technology shall not be liable to you or any third party for any direct, indirect, incidental, special, punitive or consequential damages (including but not limited to loss of profits, business interruption, data loss, reputation damage, etc.) arising from the use or inability to use the Service, even if Lifei Technology has been advised of the possibility of such damages.

Privacy Protection

You agree to accept and comply with the "Leaflow Privacy Policy" (hereinafter referred to as "Privacy Policy") formulated by Lifei Technology. The Privacy Policy details how we collect, use, store, share and protect your personal information and is an important part of this Agreement. The content of the Privacy Policy can be viewed at the designated location on the Leaflow website.

Intellectual Property

All software, technology, code, documentation, user interface (UI), design, trademarks, logos and any related intellectual property rights (whether registered or not) related to the Leaflow platform and the Service belong to Lifei Technology or its licensors. Unless you obtain explicit written permission from Lifei Technology, you may not engage in any form of copying, modification, distribution, rental, leasing, transfer, reverse engineering, decompilation, disassembly or creation of derivative works.

The intellectual property rights of data, content, and applications ("User Content") that you independently create, upload, store, and process during the use of the Service belong to you or your licensors. You hereby grant Lifei Technology a global, non-exclusive, sublicensable, royalty-free license to allow Lifei Technology to store, transmit, copy, process, display, and execute User Content solely for the purpose of providing, maintaining and improving the Service to you. Lifei Technology promises not to use User Content for any other purposes except for fulfilling the purposes of this Agreement.

Agreement Termination

If you seriously violate any terms of this Agreement (including but not limited to violating usage rules, failing to pay on time), Lifei Technology has the right to immediately terminate the provision of the Service to you and terminate this Agreement without assuming any responsibility. At the same time, Lifei Technology reserves the right to pursue your legal responsibility.

You have the right to apply for account cancellation at any time through the functions provided by the Leaflow platform or by contacting customer service. After your account is successfully cancelled, this Agreement shall be terminated. You should settle all outstanding fees before account cancellation.

Regardless of the reason for the termination of this Agreement:

(a) You should immediately stop using the Service; (b) You should pay all outstanding fees; (c) Lifei Technology will handle your personal information in accordance with the Privacy Policy and relevant laws and regulations; (d) For User Content stored in the Service, you should back up and migrate it yourself before termination. After the Agreement is terminated, Lifei Technology has the right (but no obligation) to delete your User Content after a certain period, and shall not be liable for this.

Dispute Resolution and Applicable Law

The conclusion, validity, interpretation, performance, modification and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China (excluding its conflict of laws rules).

Any disputes arising from or related to this Agreement shall first be resolved through friendly consultation between the parties. If consultation fails, either party has the right to submit the dispute to a people's court with jurisdiction in Zhongshan City for litigation resolution.

Network Security and Compliance Obligations

You promise and guarantee that any applications and services you build, run or provide through the Leaflow platform strictly comply with Chinese laws and regulations. If you use the Service to provide any services or content that violate national laws and regulations, you shall bear all legal responsibilities arising therefrom.

If your service allows end-user access (for example, you as a SaaS provider), you need to assume management responsibilities for the services you provide, including supervising user behavior and ensuring that they do not use your services to engage in illegal activities. If your users use the services you provide based on the Service to engage in illegal behavior, you shall bear corresponding responsibilities.

If Lifei Technology discovers that you have or are suspected of having any behavior that violates laws and regulations or this Agreement, it will take necessary measures in accordance with legal and regulatory requirements (including but not limited to suspending or terminating services, reporting to relevant competent authorities), and actively cooperate with the investigation and evidence collection work of competent authorities.

Other Terms

If any terms of this Agreement are deemed invalid or unenforceable due to conflict with laws and regulations, the invalidity or unenforceability of such terms shall not affect the validity of other terms of this Agreement. The parties should strive to replace invalid or unenforceable terms with valid and enforceable terms that are closest to the original intent.

Lifei Technology reserves the final right of interpretation of this Agreement and the Privacy Policy.

Lifei Technology has the right to modify this Agreement in a timely manner based on changes in laws and regulations, business development needs and protection of user rights and interests. The modified Agreement will be published on the Leaflow platform. If you continue to use the Service after the modified Agreement takes effect, you shall be deemed to have accepted the modified Agreement. If you do not agree to the modified Agreement, you should stop using the Service and cancel your account.

This Agreement constitutes the complete agreement between you and Lifei Technology regarding the Service, and supersedes any previous oral or written agreements or understandings between you and Lifei Technology regarding the Service.

If you have any questions, comments or suggestions about this Agreement, please contact us through the following methods:

Customer Service Email: leaflow@lifergroup.com

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Last Updated: July 19, 2025