Leaflow Service Privacy Policy
Effective Date: October 4, 2025
Zhongshan Lifei Technology Co., Ltd. (hereinafter referred to as "Lifei Technology", "we") deeply understands the importance of personal information to you and is committed to protecting your privacy and security. This "Leaflow Service Privacy Policy" (hereinafter referred to as "this Policy") aims to explain how we collect, use, store, share and protect your personal information when you use Leaflow services (hereinafter referred to as "this Service"), and how you can exercise your personal information rights. Please read and understand this Policy carefully before using this Service. If you do not agree with the content of this Policy, please do not use this Service. By starting to use this Service, you indicate that you have fully understood and agreed to our processing of your information in accordance with this Policy.
Information Collection
In the process of your using this Service, we may collect the following types of personal information:
Registration and Account Information
When you register a Leaflow account, we may collect your name, email address, phone number, company name (if applicable), position (if applicable), and the account password you set.
Identity Verification Information
To ensure account security or meet specific service requirements (such as enterprise certification), we may need you to provide additional identity information (such as scanned copies of business licenses, legal representative information, etc.).
Service Usage Information
Operation Logs
Records of your use of this Service, including operation time, operation type, operation object, type and quantity of resources used, etc.
Device and Connection Information
Device model, operating system, browser type and version, IP address, network access method, network status, access time, page browsing records, etc. used when you access this Service.
Resource Monitoring Data
Runtime status data of applications or services you deploy (such as CPU, memory, disk IO, network traffic and other metrics), used for platform monitoring, troubleshooting and resource optimization.
Transaction and Payment Information
When you purchase or use paid services, we or our third-party payment processing institutions will collect your order information, billing address and payment account related information (such as bank card number, validity period, but the complete bank card number is usually processed by payment institutions, and we may only obtain payment results and partial desensitized information).
Information You Actively Submit
- Contact information, problem descriptions and communication records you provide when using customer support.
- Information you provide when participating in surveys and activities.
- Data and file content you upload, store, and process during use ("User Content"). Please note: We process User Content to provide you with the requested services (such as storage, computing, transmission), and its intellectual property rights belong to you. We do not actively scan its specific content for other purposes, unless it is to fulfill legal obligations or ensure service security (such as detecting malware, illegal activities).
Cookies and Similar Technologies
We may use Cookies, Web Beacons and similar technologies to collect information about your visits and use of our websites and services, to remember your preferences (such as language), conduct traffic analysis, understand service usage, optimize service experience and conduct advertising promotion (with your consent). You can manage or refuse Cookies through browser settings, but this may affect some functions of your use of this Service.
Information Use
We will only use your personal information collected for the following purposes:
Providing, Maintaining and Improving Services
Provide you with the functions of this Service you request (such as resource creation, application deployment, monitoring management, billing and deduction, etc.), conduct necessary account management, identity verification, technical support, troubleshooting, service optimization and upgrade.
Billing and Charging
Calculate service fees, process bills, deduct payments, and send you bills and payment notifications.
Security and Compliance
Ensure the security of you and our systems, detect and prevent fraud, abuse, security incidents and illegal activities; comply with and fulfill applicable laws and regulations requirements, industry standards or respond to requirements from judicial organs and other competent authorities.
Communication and Notification
Conduct necessary communication with you regarding account-related matters (such as important changes, security notifications, service status updates, billing information, technical support responses); with your explicit consent, send you product updates, promotional activities and other marketing information (you can unsubscribe at any time).
Analysis and Research
By analyzing service usage data (usually de-identified or aggregated data), understand how users use our services to improve service performance, develop new features, and enhance user experience.
Fulfilling Contractual Obligations
Fulfill obligations in the "Leaflow Service Agreement" signed with you.
Information Disclosure
We promise not to sell your personal information. We may only disclose your personal information to third parties under the following circumstances:
Obtaining Your Explicit Consent
After obtaining your explicit authorization.
Necessary for Service Provision
- Disclose to our affiliated companies so that they can help us provide services while complying with this Policy.
- Disclose to authorized partners, service providers or agents (for example: payment processing institutions, cloud infrastructure providers, data center operators, customer service suppliers, data analysis service providers, audit institutions), who provide services or assistance on our behalf (such as payment processing, technical operation and maintenance, data analysis, customer support, security protection, audit), and these third parties must strictly process your information according to our requirements and this Policy, and have no right to use the information for other purposes. We bind them to fulfill confidentiality and security obligations through contracts.
Legal and Regulatory Requirements or Legal Procedures
To comply with applicable laws and regulations, court orders or other legally binding government requirements (such as subpoenas, search warrants); to enforce or apply our service agreements or other agreements; to protect the property, rights or safety of Lifei Technology, users or the public from harm when necessary or appropriate.
Corporate Reorganization
If we are involved in transactions such as mergers, acquisitions, asset transfers or bankruptcy reorganization, your personal information may be transferred as part of the transaction. We will require the new company or organization holding your personal information to continue to be bound by this Policy, otherwise we will require the company or organization to re-seek authorization and consent from you.
Information Protection
We adopt physical, technical and organizational security measures that are in line with industry standards and reasonably feasible to protect your personal information and prevent it from unauthorized access, disclosure, use, modification, damage or loss:
Technical Measures
Use encrypted transmission protocols (such as HTTPS/TLS), encrypt and store sensitive information, deploy access control mechanisms, firewalls, intrusion detection/prevention systems, etc.
Management Measures
Establish strict data access permission management systems to ensure that only authorized personnel can access personal information, sign confidentiality agreements with employees, and conduct regular security and privacy training.
Security Assessment and Emergency Response
Regularly conduct security risk assessments and audits; formulate and implement emergency plans for personal information security incidents. When personal information leakage, damage, loss and other security incidents occur or may occur, we will immediately start emergency plans, try our best to take remedial measures, and timely inform you according to the requirements of laws and regulations (if applicable): basic situation of security incidents and possible impacts, disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, remedial measures for you, etc. At the same time, we will report to relevant competent departments according to the requirements of laws and regulations.
Minimization Principle
We only collect the minimum personal information necessary to achieve service purposes, and timely delete or anonymize information after the information storage period meets the purpose.
User Rights
According to relevant Chinese laws and regulations, you enjoy the following rights regarding your personal information (subject to compliance with legal and regulatory requirements):
Access and Correction
You have the right to access personal information about you that we hold. If you find that your personal information is incorrect or incomplete, you can correct or supplement it through account settings or by contacting us.
Deletion
In the following circumstances, you can request us to delete personal information:
- Our processing of personal information violates laws and regulations;
- We collect and use your personal information without obtaining your explicit consent;
- Our processing of personal information seriously violates our agreement with you;
- You no longer use our services, or you actively cancel your account;
- We permanently no longer provide services to you.
(Note: If information deletion involves our fulfillment of obligations stipulated by laws and regulations (such as storing transaction records) or there are other circumstances where the law allows retention, we may not be able to immediately respond to your deletion request.)
Withdrawal of Consent
For personal information processing activities based on your consent, you have the right to withdraw your consent at any time. After withdrawing consent, we will no longer process the corresponding personal information, but this does not affect the validity of personal information processing activities that have been conducted based on your consent before withdrawal. Withdrawing consent may result in your inability to continue using service functions that require such information.
Account Cancellation
You can apply to cancel your account through the functions provided by the Leaflow platform or by contacting customer service. After account cancellation, we will stop providing services to you and delete your personal information or anonymize it according to applicable laws and this Policy (except as otherwise provided by laws and regulations or need to be retained for legitimate purposes such as security and fraud detection).
Response to Requests
To ensure security, you may need to provide written requests or prove your identity in other ways. We may first require you to verify your identity before processing your request. For reasonable requests, we generally do not charge fees, but for multiple repeated requests that exceed reasonable limits, we may charge certain cost fees. We will reply to your request within the time limit stipulated by laws and regulations (usually 15 or 30 working days).
Privacy Policy Updates
To adapt to business development, technological progress and changes in laws and regulations, we may revise this Policy from time to time. The updated Policy will be published in a prominent position on the Leaflow website or notified to you in other appropriate ways (such as system notifications, emails), and the update effective date will be noted.
Please regularly review this Policy to understand the latest information. Your continued use of this Service after the updated Policy takes effect indicates that you agree to accept the revised Policy content. If you do not agree with the updated Policy, you should stop using this Service and cancel your account.
Minor Protection
This Service is mainly for adults. We attach great importance to the protection of minors' personal information.
If you are a minor under 14 years old, please carefully read this Policy under the guidance of your parents or other guardians, and use our services or provide information after obtaining the consent of your parents or other guardians.
If you are a parent or guardian of a minor, please pay attention to whether the minor under your guardianship is using our services with your consent. If you have any questions about how we handle minors' personal information or believe that we may have collected information about minors, please contact us through the contact information in this Policy. If we find that we have collected personal information of minors without first obtaining verifiable parental consent, we will try to delete the relevant data as soon as possible.
Cross-border Data Transfer
Due to the characteristics of cloud services, in order to provide you with a global service experience (such as when you choose to deploy resources in overseas regions), your personal information may need to be transmitted to and stored on servers outside China. You understand and agree to such cross-border transfer behavior. When conducting cross-border data transfer, we will strictly comply with the requirements of Chinese laws and regulations (for example, conduct necessary security assessments), and take effective measures such as contractual constraints (such as adopting standard contractual clauses) and data encryption to ensure that your personal information receives sufficient security protection during transmission and storage, with protection standards not lower than the requirements of Chinese law. You can understand the data storage location through the service region selection function we provide (if applicable).
Contact Us
If you have any questions, opinions, suggestions or complaints about this Privacy Policy, or wish to exercise your personal information rights, please contact us through the following methods:
Contact Entity: Zhongshan Lifei Technology Co., Ltd.
Customer Service Email: leaflow@lifergroup.com
We will reply and handle your request as soon as possible (usually within 3 working days) after receiving it. If you are not satisfied with our reply, or believe that our personal information processing behavior has damaged your legitimate rights and interests, you can also file complaints or reports with relevant regulatory authorities.